What 4 Analyst Ratings Have To Say About Vivid Seats. Avoid purchasing thru Vivid at all cost. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Reliable & Rewarding Tickets. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Yes. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. 3 for $533.58. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Its location on this page may change next time you visit. These were sold from the originator which means there's no reason they couldn't have been refunded. I purchased tickets through you company for the September 11, 2022 Rodeo. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Its not right that they say they have no control over the seller. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Thank you. Customer service would not help since the event was technically postponed and not cancelled. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Erika, we always want to leave a positive impression on our fans. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Vivid Seats provided fraudulent tickets to me. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. You can count on usas our fans already know. I tried not to trip thinking I could sell them forward. Vivid Seats Review: Is it Legit, Reliable or a Scam? Abel helped me and made the process easy. I will never use vivid seats ever again. One arrived by mail with a "Lot 16" other was delivered electronically. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Downgraded Tickets Sent - Not what I paid for. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I do expect a responce and an apology for this overcharge. If you have any questions about the refund process, feel free to reach out to our Customer Service. Angel P helped me out. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! I found two separate listings for tickets in the same section and row. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Long story short the ticket transfer did not go smoothly. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I thought maybe that was the seller. I called before the event and after. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. I purchased tickets well in advance and the tickets weren't cheap. You get an email when the tickets are sold, and then you either upload them or ship them. Desired outcome: Agreed! We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. We encourage you to reach our to our online support team by sending us DM on social media. Vivid charged me 78 dollars for a 30 dollar ticket. I called Vividseats and was told there was nothing they could do. VIVID SEATS LLC. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. A. On December 13, 2022, I received the tickets from Vivid. I bought my tickets 5 months before the show. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. She says no digital. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. and then vice versa on the inventory thing. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Terrible customer service. Paid over $300 to an event that was postponed minutes before it was scheduled. I hate what you stand for. We're serious about getting you to the live events that you love. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Making sure our fans are able to attend their desired event through us is our top priority. Spent all week leading up to the event trying to call only to get the worst support ever. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. B. Berlinda G. Today , California. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Desired outcome: They didn't even attempt to make it right. 3 for $533.58. I received an email a few days before the game to "Confirm my email". I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I was charged $1, 053.00. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. The insurance was $65.82. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. The market price provided by Vivid was over $500 per ticket. I own a venue. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Never again. They take your money, and you have no valid tickets. Customer identification can be provided if needed. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You First received an e-mail asking me to call because there was an issue. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. So I quickly attempted to purchase another ticket. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Had rented a room just for this event. I paid for the first 15 rows. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. There was some type of electronic glitch. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Called customer service and she said we have to fill out a form and wait. Vivid Seats is as legit as ticketing sites come. Bought 6 tickets and only 4 were transferred. We added millions of opinions to our database and summarized over a million opinions. Save. Lack of preparation and communication from the recruiter for each step of the process. BS. Dial 833-228-5143. Call and ask what the service charge is before buying. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. We apologize for the frustration you experienced. Ticket resale limitations; prohibition; exception. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. I got nfl tickets from them that never arrived. He'll be heartbroken. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. At this venue, Section B is behind the Pit. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. WRITE REVIEW. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. How you capitalize via mass buyout of tickets and resell with fees and markup prices. The moment you hit submit, they have your money and will not refund. I asked to print the tickets for my group but was told I had to use the electronic system. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. 100% buyer guarantee. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. The company says it "provides a legit, safe and secure platform. Well start sending you the news you need delivered straight to you. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Do I need to print these tickets? Marvin J was a great help to me in getting my tickets when n the website wasn't working. You are paid through PayPal after the event occurs. 3 for $533.58. Request to speak to a Vivid Seats agent. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Great customer service skills. Total SCAM! The agent will be able to grant you a refund if your scheduled event has been canceled. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! The Insurance is not included. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Customer identification can be provided if needed. I usually stick to stubhub. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Copyright 2022 Consumers Unified LLC. The person the ticket was for has since died. I bought tickets 2 months in advance. Order number [protected]. So, if you sell tickets for $100, you will receive $90. The tickets were shown as $ 264. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Eugene was very helpful with my questions. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. This Yelper's account has been closed. Her personality was fantastic and the whole experience was just perfect. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. But, that won't happen with your company. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Ordered tickets for Gary Allan concert last September. I do not expect Keillor to come back to Denver at his age. We believe in full transparency, and strive to ensure our fans are informed. Leave the paper at home! I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. I called 2 seconds after I saw the $960 total. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Unsubscribe at any time. Vivid seats is horrible. We paid about $500 for the tickets in total. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. None of the options worked for us NEVER will I use this company again. First time using Vivid Seats to get tickets. Vivid Seats - Fraudulent agreement / promises made for a full refund When I go the tickets, I called the venue and was told they were not handicap. I feel that you overcharged me. If you have any additional questions, we encourage you to reach out to our online support team on social media. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. ConsumerAffairs is not a government agency. Takes no accountability for a time glitch that had us go to a show at the wrong time. I then I received an electronic transfer notification which I followed through on. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Just another company who still made money over COVID. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! greenthumb47 , 2022-08-02. We invite you to reach out to our online support team by social media. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Will my seats be side by side? Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Wed, 11 May, 2022 at 5:09 PM. I bought 2 tickets to Super bowl for my 11 year old son. They refuse to give refunds for anything. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. We would like to look further into this for you. I have bought tickets through Vivid Seats for two different concerts. I had to purchase four more tickets that were handicapped seats from the venue. Share your photos and videos with others to prove the truth of your words. VividSeats has B rating with the BBB.org as of September 2022. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. I would like to warm people to avoid buying tickets through Vivid Seats. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Overall, my experience was very positive. Vivid refused a refund! they are all the same basically. Jeremy of Las Vegas, NV Verified Reviewer. This is an unfair and unnatural economics meant to hurt you. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. That means the seats were $351, not $264. and their online chat system is useless. I never used them before but I know many people who have. It went to automated system and never got a person to talk to. UNLV Rebels at Utah State Aggies 2x Football Tickets. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Ticket master from now on! The buyer is responsible for these costs. SO basically, they lied in the e-mail, and lied that replacements were offered. I ordered premium tickets for the orchestra section. This will help us to determine next steps. Chicago, IL 60606-0606. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Vivid Seats' email and phones were not responding to many numerous requests. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Thank you for sharing your feedback, Gregory. 1st time user. Very helpful indeed! Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). We apologize that you didn't receive the tickets you requested, Charlotte. I purchased tickets to the motley Cre concert in Seattle in 2019. Chicago Illinois Lots of filter options to narrow down events. The second time was one of my worst experiences trying to buy event tickets. I've had the same issue though my costs aren't that high. 07-12-22 at 5:57 A.M. Definitely recommend. For 2 and now the event is selling them for 25$$$!!! How do I determine the seat numbers for a ticket listing? Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. After setting up a ticket master account my tickets were sent to me. Vivid seats is such a scam!!! So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Terrible customer service. It is a safe and secure process. This will surely increase the credibility of your complaint. Vivid Seats is an independently owned and operated online marketplace. I purchased tickets for the New Edition concert through Vivid Seats. So, Vivid seats charged an additional $196. Do not trust Vivid Seats!!!! The tickets are yours now to you have to figure out what to do. That clearly didn't happen bc I received NO TICKETS! And in checking with the Keillor show I found that the show was not sold out! I was told that I should have known that by this note that was listed: xfer Piggyback. Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats has 450 employees. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. A. Amalia G. Today. When the tickets never came, I contacted Vivid repeatedly. I don't expect they are willing to give an apology. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law.