apple technical specialist training

You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple is a drug-free workplace. Certifications are updated on a per product basis annually. Own your learning schedule with self-paced, online courses. Apple Professional Training courses are available now at Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. We were thanked for coming and then excused once we had completed our quiz. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Learn more about your EEO rights as an applicant (Opens in a new window) . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. The entire store team benefits from your commitment to providing the best care for customers. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. We deliver a full range of Apple courses, including support and repair training for Apple devices. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The courses are sequential, and build on skills and concepts as the user progresses. And thats our greatest strength. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Our training team can help you book training for your organisation or for a third party. Along the way, youll be updating your technical know-how and educating team members about technical issues. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. iOS 17 Wishlist What Do We Want to See? Come eager to listen and learn from your team, your mentors, and your customers. Copyright 2023 Apple Inc. All rights reserved. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Learn more (Opens in a new window) . Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. It lasted 10 days and was always closely monitored by a manager and a store lead employee. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Ability to work independently: Independent work is a necessary skill for technicians to have. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Design and lead tailored in-person and virtual trainings.. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Learn more (Opens in a new window) . Top editors give you the stories you want delivered right to your inbox each weekday. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. As mobile devices become more complex, technicians will be needed to repair and maintain them. When a customer needs assistance, you quickly assess their situation. You maintain composure and customer focus while troubleshooting and solving issues. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Copyright Attention to detail can also help technicians troubleshoot problems and identify the source of issues. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. The cookies is used to store the user consent for the cookies in the category "Necessary". As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Navigate to our course pages through the links below. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Introduce yourself, and well get in touch if theres a role that seems like a good match. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. By clicking Sign up, you agree to receive marketing emails from Insider You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Records the default button state of the corresponding category & the status of CCPA. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Your day in the Apple Store is filled with a range of focused support and service tasks. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. 50 features and changes you might have missed in macOS Ventura. Youll grow your career skills, too, because leaders here take an active role in your professional development. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Do you love how it feels to help others? Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Stay up to date with what you want to know. Apple Technical Specialists are the people who make sure that Apples products work as advertised. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. . An Apple logo or digital badge is a seal of approval and a promise of excellence. The program is open to institutions in Europe, the Middle East, India, and Africa. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. And after you've passed an exam, display your verified digital badge on any professional networking site. You can find information about the accommodations request process in the. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. It does not store any personal data. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Apples most important resource, our soul, is our people. Get startedand submit your resume. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. US Bureau of Labor Statistics, Computer, and Information Systems Managers. You may be communicating with customers over the phone, in person or through email. It was a month before any of us would be on the sales floor alone. Finding the right course should be simple and intuitive. Assess employee needs and develop tech training related courses and/or programs. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple training delivers everything you need to learn about the technologyonline and on your time. Here's what we know so far. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). These cookies will be stored in your browser only with your consent. Get 20% off your Jamf training if you work in education. Your work hours will be based on business needs. Take proctored certification exams from your home or office. I agree to the Privacy Policy & Terms and Conditions. You will be working with customers one-on-one to help them with their Apple products. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Thanks to her teams help and extra tech training, she got to know our products inside out. I agree to the. Youre supporting people. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The cookie is used to store the user consent for the cookies in the category "Analytics". Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. At first I didn't understand why she was so upset about an easily replaceable phone.

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