is excellence riviera cancun safe

When we stayed there in the rooms there were 4 bottles of spirits. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. The poolside food options are pizza and cheeseburgers. It has been a pleasure having you with us and we look forward to seeing you back soon. The oldest country in the Americas. The pool scene at the Excellence Riviera Cancun is first rate. I would recommend you go there, much better value. Prices are the average nightly price provided by our partners and may not include all taxes and fees. With the Excellence club, you definitely do get a little more privacy. When we stayed we were in Junior with a rooftop plunge pool. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. The Hibachi (Spice) - WOW! It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. Its the perfect spot for a romantic dinner. Wedding planners, along with wedding packages and honeymoon packages are available. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. We also noticed that there was a large volume of staff working throughout the resort. Although it was a little murky in parts. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. These are usually put up throughout the resort and be sure to ask in the spa if not. Im currently at ERC (July again) and the vibe is completely different. Stocked Mini-bar with all of the goodies you could ever need. The only downside which was no fault of the resort was the seaweed. There were no empty drinks left sitting by the pool for too long. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. Fun and tasty. The Mile spa is really a top-class offering, but it does come at a premium price. Wi-Fi is free throughout. They absolutely did their best to clean it each and everyday. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. There are so many wonderful choices for any food or drink. 2 If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. It has been a pleasure having you with us and we look forward to seeing you back soon. Are there opportunities to exercise at Excellence Riviera Cancun? Please, receive our warmest regards from The Excellence Collection. It has lovely sea views and is located in a small corner of the resort. Juarez, Km 324 - 342, Mza. 18+. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Too many photo ops to mention!The meh.Food. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. So, is it safe to take a taxi in Cancun? We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. Our driver wore a mask and we did too in the enclosed space. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. Our second time staying at an Excellence resort. They even take the time for issues like crunchy bacon vs chewy if you have a preference. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. The resort is beautiful and so well maintained. Please, receive our warmest regards from The Excellence Collection. Cleaning round the clock. Please, receive our warmest regards from The Excellence Collection. They no longer give you menus at the restaurants, probably for safety. It is a very positive change when you see how much trash ends up in the ocean. It has been a pleasure having you with us and we look forward to seeing you back soon. It has been a pleasure hosting you and we look forward to seeing you back soon. Its between the areas of Playa Del Carmen and Cancun town. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Peek behind the bedroom curtains and it's pretty unsettling. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. Contact us for more information and details about the packages and options available. Usually there are more floats out of the water than in the water. Already have reservations to return again. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. Something new, they now take your picture at check-in, probably for security reasons. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Staff & Service: This is why Excellence is always worth it over other resorts. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Room rates include meals and beverages at onsite restaurants and bars. We had the test after lunch and had results before dinner delivered in an email. Every day, fresh fruit in our room, small snacks at night. We look forward to welcoming you back in a heartbeat. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. The service, the food, and the atmosphere around the resort were top quality. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. We felt extremely safe in today's COVID climate.Beauty. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. Javier was one of the best. The Indian food is actually legitimately good and quite authentic. Secrets resorts All your questions answered! The grounds are gorgeous. So if you like to be close to the hustle and bustle this is the option for you. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. The facilities available at the Excellence are really at an elevated level. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. New Health & Safety Protocols; The Excellence Collection. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. We had the very best time at this resort. The resort has a couple of adult only pools and a beach area which made the experience amazing. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. All the restaurants are very average. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. We liked it so much we ate there three times over our ten-day stay. It is mandatory to procure user consent prior to running these cookies on your website. Please, receive our warmest regards from The Excellence Collection. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. There are really only a handful of features that we see real benefit in. Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. You also have the option to opt-out of these cookies. Its a really strong drink offering. It was a bit stinky at times though. The airport/airlines recommend an App like VERIFLY to upload your results. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Please, receive our warmest regards from The Excellence Collection. There are only four bikes available to guests, so you need to show up super early to get a spot. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. The commute from the resort to the airport also took over an hour due to traffic. #1 of 10 all-inclusives in Puerto Morelos. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. If you want a specific liquor, just request it. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. The atmosphere in Las Olas was also buzzing, which always adds to the experience. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. We made our way down to the beach every day around 11:00, and had no problems finding chairs. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. The location of this restaurant is really lovely. It is just a slight reduction that you wouldn't notice if you haven't been there before. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . However, guests are not required to wear a mask anywhere, but there is space available everywhere. He leads the daytime activities. Please, receive our warmest regards from The Excellence Collection. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. It was handled beautifully with no issues at all. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Juan at the martini bar is the best bartender. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. Daytime Activities The building could use some maintenance. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. Yes, a shuttle service from the airport can be requested. We actually never ran out of anything. Review. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: Tripadvisor performs checks on reviews. Airport - Arrival was quick and easy. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. The customer service was unmatched. The staff here were very good and the service was seamless, but the food definitely was a letdown. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. If youre looking for privacy, this is the room type for you. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Tripadvisor performs checks on reviews. I'm looking for some suggestions of places to play, and the. He got people to join activities they wouldnt have. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area The food was where the disappointment came. When they reached a person they would pass it thru. Toggle Excellence Riviera Cancun. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. The main steakhouse in the resort was pretty underwhelmed by this offering. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. 1 (888) 307-2623. That works for most people, but we go on vacation to away from the world. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. Save. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. We went to the concierge and they printed out results for us, which they already had tied to our room. There is a second floor with a private deck and plunge pool. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. All of the team members go above and beyond for service. For this trip, we got a spa view swim out. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. As you approach the doors they will automatically open. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. Be prepared to pay for the experience though. Overall the room was nice if not a little bit dated. Just remember to speak a little louder and clearer than usual and that overcomes the issue. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. Top room amenities include a minibar, air conditioning, and a flat screen TV. We really cant fault the resort for its cleanliness. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Which room amenities are available at Excellence Riviera Cancun? Q. There is a lot of heritage and history in this part of the world. We were able to get a covid test at the resort to return to the US. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. There were plenty of activities you could enjoy or be a part of. The standard and variety of food on offer was really top quality. Spa is really good as well. The service was incredible but I assume you'll get that at any of the excellence collection resorts. Pools: The pools are gorgeous and relaxing, but get our first complaint. The bartenders are great and fast. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Most of all, Gonzalo was MUY excelente! This is the place to be if there is any game or sporting event. Cancun. The service was outstanding, the food was delicious and the resort was super clean. Masks are required on flights and airport. Other amenities offered include a business center, laundry services, and airport transfers. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. For more on the Excellence Playa Mujeres, check out our review here. What are some restaurants close to Excellence Riviera Cancun? It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. Visit hotel website. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. We never leave reviews, because all the other great reviews are true about this place. Also, the liquor choices are really bad. A. I thought that would annoy me, but it was not an issue at all. The rooms were spacious and clean. It is just a slight reduction that you wouldn't notice if you haven't been there before. This was a great night out, the food was delicious and the chefs were really entertaining and talented. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. These cookies will be stored in your browser only with your consent. Customer service can not be matched or outdone. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service.

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