buyer says i sent wrong item

Somewhat new, never had this happen before. The scammers will also ask for your PayPal email address. You can always appeal later. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Either way eBay will make sure the buyer gets their money back right or wrong. So Im hoping he doesnt return anything. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Anytime I can create with the Stardream line, I jump at the . Reddit and its partners use cookies and similar technologies to provide you with a better experience. The most common dispute for a scammer is the "not as described" dispute. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Learn how your comment data is processed. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. 'However once the seller has received the item back, eBay can then step in and review the . We had a top where it was returned with snot. You must be new here, in this sub anything and everything is a scam ;). But I would like to reach more buyers. You can ask the customer to return the item, but he has no legal obligation to do so. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. WARRANTY AND INFORMATION. Omg I JUST heard that same story!!!! I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Message 1of 30 zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). 26-05-2020 It is better to talk with them first before doing this. When a buyer wants to return an item and be issued a refund, here is what you do first. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. I know they will get their refund, but should I inquire at all? on Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. A little detective work might find the answer. Copyright 1995-2023 eBay Inc. All Rights Reserved. Never sold on Ebay before. Made sure we sent all images to amazon as it was within 30 days of purchase. Things like this happen. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Update 2: So my next step was to file claim with UPS. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Honest mistakes happen. I'm not sure where I stand on this now. Here are some of the most common ways eBay sellers are scammed. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Disputes about the quality of the item are not billing errors. Press question mark to learn the rest of the keyboard shortcuts. So we repaired and return an annoyed customer but couldnt do anything about it. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I cant believe you won this. The item is missing parts or features, and this was not disclosed. Do not refund half. The thing to remember is that these slip up were t. Is it not possible to take pics of item A and still send B? I will report this to the post master. Its ok but I like the darker one you had in your listing. If you play nice, they will just tell you that it's too bad and part of business. - edited This is why I take photos of the item with the eBay paperwork. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Five! Never saw it in my life. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. They aren't. Offer to send the copied forms to an ebay chat rep. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to case. The law spells out how to challenge billing errors. It was already on the way. Copy and save both forms before submitting them. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. For example, they may ask for cash, bank transfer, check, money order or even gift cards. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Same thing just happened to me and I was able to keep the earning. @deala0621:There's no point in contacting Canada Post, or USPS. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. 1. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Along with photographing everything, try to record any identifying details about the item. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. on If you have been scammed, well show you the steps you can take to report it. That's why I thought maybe they mislabeled. $15 each. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Fabric: Polydex. Do not do that. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Refund, repair or return. 04:28 PM. did said person say they woud send you the motorcycle and the title and then you would have to pay? to fight them over this and go to the Phillippines is beyond annoying. The item ordered was a coil of hook & loop tape. You take pics of box, item and serial number? I only sell local, mainly to avoid hassle. Aamzon advised we can do what we want. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. It WAS new in the box. But so far no response from buyer. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Or you can specify that the addressee must sign for the package or letter. I never sold a necklace on ebay period, and never saw that one in my life. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. She got her full refund back and kept the ring! Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. thanks to all for your help. Heres how. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I would do that myself in those circumstances. "Hi. Please read the rules -, Press J to jump to the feed. It's tough dealing with customer service when they're all Filipinos who don't understand or care. If they did, I don't know how they'd be able to verify. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Should I contact the postal service? We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. 26-05-2020 Accept it and issue return label. That has happened to me. Is eBay likely to refund the buyer? 09-10-2020 11. I also ask if you have me mixed up with another seller you've purchased from recently. NO Cash Refund for wrong purchased items. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Could you explain a bit what steps you take when shipping? Unfortunately for you, the item is a replica of the one you sent. I had to help my mom submit a dispute through eBay, as a buyer. You're not supposed to be liable for anything that happens to it after that. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Was full of marks. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Remember to be persistent when you are in the right and can prove it. The final resort is to submit a missing mail search. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. For things like graphics cards your best bet is to sell locally, all cash. All rights reserved. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. They have no reason to create one earlier. The buyer will pay with a fraudulent check. What can I do in this situation to avoid loosing $900 and the item as well? I really feel like I am not getting any protection from scammer buyers on eBay. Cookie Notice Is it possible to contact their police department? If not, fuck them and continue onto arbitration per their terms and conditions. 26-05-2020 The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. He immediately cancels the order and requests a refund. I have 100% seller feedback. If you have any problems paying for your items, we . I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Before you start your Missing Mail Search, you will want to double check the status of your package. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. The one I received is as per the photo. 26-05-2020 09-10-2020 I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. What if the buyer is not trying to rip you off but simply made a mistake? Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Yeah you filing that stuff 100% does nothing. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. You purchased a specific quantity of an item, but received the wrong amount. This topic was automatically closed 180 days after the last reply. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. I dont understand why he thought that she wouldnt notice? Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Am I supposed to follow up with Royal Mail or it is now his responsibility? 01:30 PM. I think the label on top is Canada Post's label they put on once it enters their country. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. If the package was mixed up, it would have happened there. I sell on Ebay myself. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. I did became a pain with calling everyday and today calling 5 times. And while I'll be cordial, it doesn't bode well. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. In order for it to work, sellers must provide proof of item delivery. 06:46 AM. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Read the feedback other have left for the person. Its unfair they side with the buyers all the time. I have had my hosting company check everything their end and they say all is correct and working ok. Powered by Discourse, best viewed with JavaScript enabled. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I'm not sure if Canada Post would put those on there?? As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Is it possible they received it from another seller? but it is really suspect that they created their eBay account the day they ordered my item. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. I don't know what it actually takes for them to get banned. Here are some of the most common ways eBay sellers are scammed. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I'll have to ask her what she sees different because I know it's the same. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Funny thing he could never tell me what he claims he got or send me pictures. Sucks!! Most of them are happy new year banners being returned in Febuary. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. It seems I have no time to inquire. They offer some sort of limited-time discount in order to create a sense of urgency. I have had a few people say they didnt receive their orders when I know I sent out to all of them. If the item is sold for more than $750 the item must have signature delivery proof. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. A collectable which I still have. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Please Help! Thanks for this suggestion. So, I cancel the order and sent in a statement. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. You can chat with other sellers about anything to do with running a business on eBay. Well tonight I received the above email. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Finish enrollment at any CLEAR airport location next time you fly. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . So buyer filed a claim for a return with eBay citing wrong item sent. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. The Fragile stickers could have been added at the GSP. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. The email will state that the payment will be released to you once you have proven that the goods have been sent. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top: is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. . It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. - edited Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Case in point; I sold a wallet described as new in the box recently. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. There is one more scam that I have had to deal with. Only first-class mail can be certified. I sold an item for $55 and they sent a return saying I didnt send the right item. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? So unfair. Am I protected against negative feedback in this scenario? It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Yup pretty much. Dollars. I swear. on Press question mark to learn the rest of the keyboard shortcuts. That necklace couldn't have come from me. 01:24 PM. 01:37 PM, on For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Privacy Policy. By ARTHUR WRIGHT. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. This scam is a new twist on the offer of overpayment. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. why it was refused and Never heard back. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. "That picture shows different items rather than what I sent. or the buyer? In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it.

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