Buying a council property. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). . LinkedIn sets the lidc cookie to facilitate data center selection. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. If this has not been done, email firstname.lastname@example.org. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. You can also claim compensation for the damage that has been caused during repair work. Find out how we minimise the impact of doing works in your home. Sheltered housing and extra care. 02 victoria warehouse manchester. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. The pattern element in the name contains the unique identity number of the account or website it relates to. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. You can report all repairs, including gas and water, using our online form or on 01293 438111. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Outside of office hours the number above is for emergency repairs only. As per your tenancy agreement, you must allow us into the property to service appliances. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Repairs. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. You have accepted additional cookies. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Crawley Homes has implemented a new housing IT system. But opting out of some of these cookies may have an effect on your browsing experience. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. In December 2022 the paid and 65 were out of borough. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Request a FREE property inspection to find out how much your claim is worth. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Council housing in Crawley is a mixture of flats. We will give you at least 24 hours notice, except in an emergency. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. The money owed will be recovered whenever the property is sold in the future. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Outside of office hours the number above is for. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Housing repairs. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Please use our online form to request a. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Dealing with a complaint is usually a straightforward process. When there is a formal legal claim against the council or legal dispute. Get premium, high resolution news photos at Getty Images Home; Features; Services; About; Contact; Login; Get Free Demo Hotjar sets this cookie to detect the first pageview session of a user. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Map. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Emergency out-of-hours repairs. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Find top links about Crawley Homechoice Login along with FAQs, videos, and more. This category only includes cookies that ensures basic functionalities and security features of the website. Browsealoud Accessibility News. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Your own home. Map. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Crawley Borough Council. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. We also use third-party cookies that help us analyze and understand how you use this website. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Housing Department Crawley Borough Council - Housing Options Service Services offered. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Necessary cookies are absolutely essential for the website to function properly. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Corporate purchasing card services for the London Ambulance Service. Report an empty property. If you think your new home does not meet the letting standard, email email@example.com. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Fire safety information for your council house or flat. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Was this review helpful? If so we can help you claim compensation on a NO Win, NO Fee basis. Search. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Previous. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Care advice Finance advice HousingCare library EAC news Glossary FAQs. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Join our housing register and apply for council housing. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. The pattern element in the name contains the unique identity number of the account or website it relates to. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Dont include personal or financial information like your National Insurance number or credit card details. Our team works to improve housing conditions for tenants renting privately in the borough. Copyright Andy T - 2021. Emergency out-of-hours repairs. We value all kinds of feedback. Contact a solicitor experienced in council housing disrepair claims to find out more. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. My flat was repaired in time for my childs birth and I received rent refunds and compensation. How we can help young people in Crawley with housing issues. All rights reserved. We will take firm action against anyone who does not allow access for this. Appointments may be carried out by our own employees or by contractors. These may subsequently be treated as a complaint if we dont deal with the original request. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. These services include waste management, housing, planning, leisure, taxation, environmental and community services. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Crawley Homes has implemented a new housing IT system. Please do not leave children under 16 alone in your home while we are working. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. You also have the option to opt-out of these cookies. The outcome and lessons learned will be logged to ensure continuous improvement of our services. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. If the repair is an emergency, you should call us immediately on 01709 336009. Complete the repairs service satisfaction survey. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Crawley Borough Council. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Last . Well send you a link to a feedback form. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Assessment of housing need under the Housing Act Part V11 (Homelessness). We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Find out what repairs we can change you for and what is included in your rent. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. If youre a secure tenant, you have the right to carry out improvements to your property. You can request a repair to your council property to fix an urgent problem. To help us improve GOV.UK, wed like to know more about your visit today. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. But opting out of some of these cookies may have an effect on your browsing experience. Housing support and other services in the home for elderly or disabled people. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Password (min 9 characters including a number) *. Living in a state of disrepair can have very serious effects on your health and wellbeing. About Us; Staff; Camps; Scuba. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. East Ham A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Telephone: 0300 061 0614. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Hotjar sets this cookie to identify a new users first session. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. We can help make it easier and more accessiblefor you to live in your council house. Crawley Borough Council Report to Overview & Scrutiny Commission . Find out the latest coronavirus information on housing and homelessness. All rights reserved. E14 9GE These cookies will be stored in your browser only with your consent. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). List. Are you a Council or Housing association Tenant with housing disrepair issues? If you suspect there is damaged asbestos in your home, you should email firstname.lastname@example.org. Special circumstances for accepting a review after 1 month has passed may be considered. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. We are committed to dealing with all complaints equitably, comprehensively, and in good time. These services include waste management,. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. These cookies track visitors across websites and collect information to provide customized ads. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. 1982 Crawley Borough Council election. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Thank you for your patience. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. These cookies track visitors across websites and collect information to provide customized ads. do everything more quickly because you don't have to call us. see all the appointment dates and time slots available, and choose one that suits you. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Next . You can request it through your 'My Housing Tenancy' online account. Resources for buying a home. Section 1. Confirm Password *. Our housing in Havant. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Share Friendly and fun place to work Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Housing. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. If you are a tenant, please report your non-emergency repairs online. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. All rights reserved. Thank you for your patience. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period.