service cloud specialist superbadge challenge 2

This, like all superbadges, requires a careful read through the instructions prior to any clicking. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure you set up the routing for Advanced Cases properly. Why the change of heart? Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I am glad that you figured it out. This way, I can take a deeper look. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Youll need to enable this whole feature before you start I wont give away what its called! Activate your knowledge groups and sub-groups. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. "Not able to figure out what is wrong here. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Tnx, hmmmm What you have sounds correct. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I was creating 'wrong queue' queue . MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Have you set up the routing address? I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. These are instructions on the types of rules you need to make. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Note the filter. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I have enabled the knowledge user check box in the user profile. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Challenge 4 Case Routing. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, (Hint- search in setup for "support process". What item is on your lightning Case page layout to show Entitlements? When you start a create a new report, simply click to start with a clean screen. Are you sure you want "email to case"? My bet is that you missed one checkbox in the setup. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. 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An action can be added to the page layout. for Challenge 7. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Thank you! on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . rebecca@capstorm.com. I got the stages added - its the 'and assign' that's hanging me up. I wish I had a good answer for you! Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Anyone have any idea? Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I am stuck at Step 3 - Create service level and actions. I have both Email to Case and On Demand Service enabled on the Email to Case page. The macro itself is working fine. Any advice?Thanks in advance! Will you be able to guide me? At last count, there are 81 Salesforce Trailhead projects for developers. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. I have created and recreated the Cloud Technical Team support process more times than I can count. Goodness! Confused? Thanks for your advice and help. (Hint- The name of the component is not "entitlements"). i could pass the challenge, so great to have some experts available like you! I didn't change anything and retried the "Check Challenge" just now and it worked. I had figured that out in order to build the macro. Anyone studying for their Service Cloud consultant certification. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." (I am totally stuck on a CPQ superbadge right now on the last step!). Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Take a break, grab a snack, and watch this video. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. A support process is similar - different stages apply to each process. I have read every message I can find and have double and triple checked everything I can think of. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Tonight's challenge involves the creation of two processes. Ensure you select the correct Chart format." I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Hi there,I am struglling with sataus update within a macro. Ensure you group report results correctly. " Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I'll keep checking if I missed anything. Add to Favorites. Hi Trailhead Baby, I'm losing my mind here. Ask Question Asked 2 years, 8 months ago. Review the steps to rename the console to 'Cloud Support Service Console'. It is reason i m getting this error. I made two dollars today! Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Confused? Does it work? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! I'm chasing my own tail. It's likely something simple like an extra character. When it works it plays a sound to tell you that a case has been assigned to you. No. please help. I am not sure what I'm doing wrong? Ensure you create the Cloudy Weather Resolution automated action. He laughs when I poke his nose and tries to take toys out of my hand. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? (Email to rebecca@capstorm.com). Have a question about this project? Did you check the little box to activate the entitlement process? Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I fixed it, it was a really stupid mistake. The key word is "rename." Still stuck? You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I've no clue what more I need to do to complete this challenge. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Usually this is due to some pre-existing configuration or code in the challenge Org. This comment has been removed by the author. Once this was done, I passed the 3rd challenge section. I have to double check the directions, but I believe that you just have to add a few values. I've been stuck on this error message for two days! Use the search o. Hello! Ensure Agents have access to Knowledge when viewing a Case." #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Something a little odd- Have you added the chatter feed/publisher to the layout? This error stumped me for a while as well. I usually visit your website and I always learn something new from here. I started the whole of the following steps in this section with the objective of creating a macro. Very helpful, thanks for the information! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. "Wrong Queue" is not a queue. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Gosh how frustrating! Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. But I have successfully created this service console in my playground. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Below are tips and gotchas for each report / dashboard. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Did it help? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks a lot because I asked SF support and got this answer which did not help me much. I have used knowledge 1000 times and have never had anything like this. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). If you are still stuck after that, leave a comment with some more details and I'll take a look. The free lemonade offer worked! Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. We recommend using a new Developer Edition (DE) to check this challenge. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Do your routing configurations tie to the correct queues? I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Tags Are you sure it is about that? 1 is checked that should not be checked. I learned so much doing it. read more, Youre going to think Im totally pathetic for writing about this!!! Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Hello, Thanks for your feedback. Could you suggest how to troubleshoot it ? "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. nay help is much appreciated. I'm sure it's something little! Could you share a bit more details on what you have done for this step? That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. In the worst conditions, Ursa Major panels produce ~25% of maximum power. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. "Please help to resolve this. That is why I referred to the question that was asked to you before on May 31st. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. What other fields do you need to add? Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Usually this is due to some pre-existing configuration or code in the challenge Org. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Sometimes it seems that the most frustrating problems have the simplest solutions. This superbadge in specific helps building reusable granular components. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Also, my email-to-case and email on demand are checked. Ensure the Customer Contact can be tracked on Cases. advanced apex specialist superbadge solution. It is very attractive and impressive. Hyatt Place New Taipei City Xinzhuang. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Even clicked edit and save for the profile after changing console settings. The demand for UI/UX design implementation is continuing to grow. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. on 6th challenge. to your account. Service Cloud Specialist Superbadge - 4,5,6,7. The macro works without the email button being visible. That is frustrating! Thanks so much for responding. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Is knowledge set up correctly on the page layout? Back to the superbadge. One of my favorite new things this week was taking a shower with my whole block collection. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . That proved to be incorrect. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. I have created also both categories. (jealous? Also when i click on Overflow Assignee no records found window pop up. "I have created the Entitlement Process named "Cirrus Support Process" twice now. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Do you have "Billing Topics" as a top data category with the 2 sub categories? Thanks! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Initial Response milestone- You only need 1 criteria. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). but i don't know what is next step? If you are short on time, start around the 20 minute mark. Tweak service Console. @Trailhead baby I am having same error message. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. And I've included milestone tracker in the page layout. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Create the Cloudy Technical Team support process! Telecom Billing System2. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I am getting this below error. He laughs when I poke his nose and tries to take toys out of my hand. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. You signed in with another tab or window. thing I could be missing?Thanks in advance! Use Lightning Knowledge to create a knowledge base for better customer service. Ensure Entitlements are visible on Cases in Lightning.' I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Case organizers think about the language. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! This worked for me. Service Cloud Specialist Superbadge Challenge 6. Excellent article and with lots of information. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Grab a pen and paper. Could you share some details of what you have? @MM - thanks for your time. I'm not sure I would have figured that out if I didn't stumble across this forum. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I am not sure whether its correct or not.

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