vivid seats refund

But you never know. There are mice in my vacation rental! THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. Will I receive compensation if my event is rained out, postponed, or rescheduled? STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. . Any tickets purchased in advanced will be refunded. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. We may, at your request, ask the seller to re-issue your tickets. Oh, Loosey! Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. But a couple of days before, the venue canceled the show. Himbergers case is about more than a company that tries to keep your money. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. This site is protected by reCAPTCHA and the Google is an independent online ticket marketplace based in Chicago, Illinois. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. Vivid Seats will email customers whose events are canceled or postponed. Subscribe now. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. And Discover Discover! Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Will this be the busiest spring break ever? Learn More. But why cant I get a refund? Vivid Seats will determine when an event is cancelled based upon the best information available. Academy LA is a cashless venue. Privacy Policy and The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. . If a re-issue is not possible, you will be refunded the re-issue fee. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. Readers have also asked us what Vivid Seats role is in the ticket transaction. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. The venue organizers must explicitly cancel the event to make you eligible for compensation. Yes Why cant I get one? If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. But he couldnt get through to anyone at Vivid Seats. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Unfortunately, no. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. During that investigation, we will review the proof you submit and contact the seller. It depends. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. See the updated dates below. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. We are dedicated to making sure every customer is satisfied. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. The total price was $1405.95. As our Sales Terms and Conditions state, all sales are final. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. So why is it holding on to Himbergers money? For details of what the credits or cash payments will or will not include, see the Notice at Our mission is to connect customers with individual ticket holders and amazing. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. We're your companion for live events. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Tickets for some events are impossible to come by, so you may only find them on the companys site. Credits expire on December 31, 2022. Under these circumstances, I think a credit card dispute is absolutely fine. Terms of Service apply. Most complaints are from ticket billing and delivery issues. Those . Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I want a $1,100 refund for my Samsung electric stove. This field is for validation purposes and should be left unchanged. I couldnt even find out if they offered a credit or refund, he says. But all was not lost, according to Vivid Seats. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. Authorization Form . 2023 Vivid Seats LLC. If you would prefer a cash payment, you must submit a claims form. Here are what the top ones have to say. Delivery method is not indicative of the type of ticket. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. (the "Settlement Class" or "Settlement Class Members"). . . But it isnt. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. To stay up-to-date on the events status, monitor the venues website from time to time. The hotel gave me a refund for our room even though it was too close to the show date, he says. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. Accessible/ADA Seating . How do I get my compensation? After all, Vivid Seats didnt deliver any product and charged us nearly $700.. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. A full-service national event ticket marketplace. When an event cancels, we will always send you a notice via email with the applicable terms and options. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. Opting Out: You can choose to reject this agreement to arbitrate. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Himberger is unhappy with that resolution. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. All users must comply with all local, state, federal and international laws, ordinances and regulations. Livid With VividHow To Demand a Vivid Seats Refund. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Vivid Seats allows refunds under specific conditions. This FAQ explains our general policy and approach. No wonder its tickets are so expensive! We are only able to issue compensation for events that are officially cancelled by the venue, team, or . General Terms 28. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. You will receive notice via email if your event has been canceled. Photo ID or other verification may be required to accept delivery. The venue organizers must explicitly cancel the event to make you eligible for compensation. These Sales Terms govern your use of Vivid, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. We will donate 1 ticket for every ticket you originally purchased. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. I contacted Vivid Seats on Himbergers behalf about his event tickets. 1-833-321-1231 100% Buyer Guarantee! You represent that you are legally able to enter into a binding contract. Use DoNotPay To Get a Quick Vivid Ticket Refund. Shoots Twice (Hockey) A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. This policy is necessary because of our status as a live marketplace. This offer is not eligible for promo codes. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Now, VividSeats did respond online saying, Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS.

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